​​Returns​

• We want you to love your purchase. If for any reason you are not completely satisfied, you may return your item within 14 days of delivery for a refund or exchange.
• Items must be unused and in their original packaging.
• Proof of purchase (such as an order confirmation or receipt) is required.
• Refunds will be issued to the original form of payment within 5 business days.
• Shipping costs are non-refundable. Customers are responsible for return shipping unless the item arrived damaged or defective.
• Regular-priced items may be returned within 14 days of delivery. Items purchased at promotional or sale pricing are final sale and are not eligible for refund.
• Elastic Cord Care: Elastic cord naturally experiences wear and tear with regular use. For best durability, we recommend replacing/restringing the cord every 2–3 months, depending on frequency of use. Breakage resulting from normal wear, prolonged use, or worn elastic cord after the warranty period is not covered by our warranty.
• To start a return, please contact our customer support team at contact@mudi.store. We’ll provide you with instructions and a return shipping address.
• Late or missing refunds (if applicable) 
  • If you haven’t received a refund yet, first check your bank account again. 
  • Then contact your credit card company, it may take some time before your refund is officially posted. 
  • Next, contact your bank. There is often some processing time before a refund is posted. 
  • If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mudi.store. 

Exchanges

• We’re happy to offer exchanges within 14 days of delivery. If you’d like to swap your item for a different size, style, or product, please ensure the item is unused, unworn, and returned in its original packaging.
• Proof of purchase (such as an order confirmation or receipt) is required.
• Customers are responsible for return shipping on exchange items, unless the item arrived damaged or defective.
• Once we receive your return, we’ll process the exchange and ship your replacement item promptly.
• To request an exchange, please contact our support team at contact@mudi.store.

Contact us 

• For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@mudi.store.